At Gletch Stores, we deeply value our customers and consistently commited to making sure you love what you receive, kindly find below our Exchange/Refund policies.

Exchanges:

• Exchanges are available within 5 days of delivery.
• Items must be unworn, unused and in their original packaging (Tags, Polymailer, TY Card and Bag).
• Exchanges are accepted for size issues or if the customer prefers a different color (Subject to availability).
• Delivery charges may apply for both return and redelivery, unless the item is defective.

Refunds:

• Refunds are only applicable for damaged items or in the rare case of receiving the wrong order.
• Items must be unworn, unused and in their original packaging (Tags, Polymailer, TY Card and Bag).
• ⁠You must request a refund within 3 days of receiving your order.
• Once approved, your refund will be processed via your original payment method within 7–10 business days.

Non-Refundable & Final Sale Items:

• Items marked as final sale or purchased during promotions are not eligible for refund or exchange.
• Worn items cannot be accepted under any terms.

How to Request a Refund or Exchange:

Please reach out to us at:

• Email:stores@gmail.com
• WhatsApp: +961 81 870 500
• ⁠Instagram:stores

Our team will be happy to assist you with the process.